Driving School privacy policy.

1. INTRODUCTION

Green Life Driving School is committed to protecting your privacy and maintaining the security of any personal data received from you. We strictly adhere to the requirements of the data protection legislation in the UK.

This privacy policy tells you about the information we collect from you when you use our website or make an enquiry with us by telephone. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1.1 WHO ARE WE?

We are Green Life Driving. Our contact number is 07729941555 our email is greenlifedriving@gmail.com

1.2 REASONS FOR HOLDING AND USING YOUR PERSONAL DATA

The reasons for using your personal data are detailed below. We have arranged them according to the legal reason we are allowed to use the data.

1. To provide you with our products or services or allow you to decide whether to purchase them:

(a) Communicating with you and holding records about our dealings and interactions with you;
(b) To manage the operation of our business;
(c) To share information as needed with business partners such as driving instructors and trainers, as required, to deliver the products and services you have purchased.

2. For our legitimate interests:

(a) To continually develop, improve and manage our products and services;
(b) To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to present to you;
(c) To test and improve the performance of our products, services, processes and systems;
(d) To improve the operation of our business – and that of our business partners – for example, by improving customer service and operational performance and efficiency;
(e) To develop new products and services, and to review and improve current products and services;
(f) For management and auditing of our business operations – including accounting;
(g) To monitor and to keep records of our communications with you and our staff (see below);
(h) To understand our customers, their use of our products, their preferences and develop models, including developing profiles and statistical models;
(i) To send by SMS, email, phone, post, social media and digital channels such as Facebook, etc. relevant information updates or advice specific to you or more general marketing offers which may relate to any of our products and services as well as to any other offers we think may be of interest to you;
(j) For market research, profiling, analysis and developing statistics;
(k) To facilitate the sale of one or more parts of our business;
(l) To share information with business partners as necessary for the purposes listed in this notice; and

3. To comply with legal obligations:

(a) as governed by applicable UK law.

2. HOW WE USE YOUR INFORMATION

2.1 WHEN YOU SUBMIT AN ENQUIRY VIA OUR WEBSITE OR OVER THE PHONE

2.1.1 What personal data do we collect?

When you submit an enquiry via our website or by calling our contact centre, we store your, name, address, phone number and email address and any additional relevant personal information you may provide us with as part of that enquiry.

2.1.2 Why do we collect this information?

We use this information to respond to your enquiry, including providing you with any requested information about our services.

2.1.3 What do we do with your information?

Your information and enquiry are stored in our CRM system and processed by the relevant department, depending on the nature of your enquiry.

All our teams are based in the United Kingdom.

We do not use the information you provide to make any automated decisions that might affect you.

2.1.4 If you indicate you are happy to be contacted by Green life driving

We may email, call or contact you via SMS after your initial enquiry in order to follow up on your interest and ensure that we have answered all your queries to your satisfaction. We will do this based on the consent you explicitly provide when you submit your enquiry.

2.1.5 How long do we keep your information for?

When you make an enquiry but do not go on to make a purchase we keep your information as detailed in the table below:

Enquiry relating to Information held for Driving Lessons Up to 30 days from the date of your enquiry.

2.2 WHEN YOU PURCHASE A PRODUCT FROM US VIA OUR WEBSITE OR OVER THE PHONE

2.2.1 What personal data do we collect?

When you purchase products from us, we will ask you for some, or all, of the following: your name, address, contact telephone number, email address and date of birth. If you purchase online, we may also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. We will also ask you to enter your payment card details online or over the phone but in both cases no record of this is stored on our systems at any time.

2.2.2 Why do we collect this information?

We require this information to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address for fraud prevention. We will also send you a receipt via email and we may use your telephone number and email address to contact you regarding your purchase.

2.2.3 What do we do with your information?

Your information is stored on our website and on our servers, which are based within the European Union. Your payment card details are sent directly to a third-party payment processor which is based in the EU. We do not receive or retain your credit card details.

We may share your name and email address with Trustpilot (Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen K) acting as our data processor to invite you to provide a review of the products and services received from Green life driving. Trustpilot will only hold and use your data for this purpose and will store your data for 30 days.

We do not use the information you provide to make any automated decisions that might affect you.

2.2.4 How long do we keep your information for?

We will retain your personal data for as long as you are an active customer plus 6 complete financial years of the company from your last recorded activity.

3. YOUR RIGHTS AS A DATA SUBJECT

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information at any time or if you believe we are not doing so lawfully.

To submit a request regarding your personal data by email or post, please use the Data Protection Officer contact information provided above in the Who Are We? section of this policy.

4. YOUR RIGHT TO COMPLAIN

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at ico.org.uk/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

5. UPDATES TO THIS PRIVACY POLICY

We regularly review and, if appropriate, update this privacy policy and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.